Terms and Conditions

1. Introduction

These Terms and Conditions govern the use of the ClaimTalk website. By accessing or using this website, you agree to comply with these terms. If you do not agree, you should discontinue use of the website.

ClaimTalk is an independent informational website designed to explain aspects of the personal injury claims process in England and Wales.

2. Nature of the website

ClaimTalk provides general guidance about the personal injury claims process, including claim stages and timelines, compensation frameworks, settlement offers, and medical reports and prognosis. The website is intended to help individuals understand how the claims process works.

ClaimTalk is not a law firm, solicitor, insurer, or claims management company. ClaimTalk does not provide legal representation, handle claims, negotiate with insurers, or accept instructions from claimants.

3. No legal advice

The information on this website is provided for general informational and educational purposes only. Nothing on this website constitutes legal advice. The information presented may not apply to the specific circumstances of an individual claim. Users should consider seeking independent professional advice before making decisions regarding a claim.

4. No professional relationship

Using this website does not create a professional or advisory relationship between ClaimTalk and the user. In particular, use of this website does not create a solicitor-client relationship, a legal advisory relationship, or a claims management relationship. ClaimTalk does not provide regulated legal services.

5. Interactive tools

ClaimTalk provides tools including calculators, questionnaires, and guidance features. These tools are provided for informational purposes only and are designed to help explain general aspects of the claims process.

Outputs from these tools may be estimates or general guidance, should not be relied upon as professional advice, and may not reflect individual claim circumstances. Users remain responsible for decisions made in relation to their claim.

6. Accuracy of information

ClaimTalk aims to present accurate and understandable explanations of the claims process. However, legal procedures may change, insurance practices may vary, and individual claims depend on specific circumstances. ClaimTalk does not guarantee that the information on the website will always be complete, accurate, or up to date.

7. Limitation of liability

To the fullest extent permitted by law, ClaimTalk shall not be liable for any loss or damage arising from reliance on information provided on this website, decisions made regarding a claim, or use of the website’s tools or guidance. This includes direct, indirect, incidental, or consequential loss.

Nothing in these Terms excludes liability where such exclusion is not permitted under UK law.

8. Intellectual property

All original content on ClaimTalk — including text, design, structure, and tools — is the intellectual property of ClaimTalk unless otherwise stated. Content may be viewed and referenced for personal use. Content may not be copied, reproduced, or redistributed for commercial purposes without permission.

9. External links

ClaimTalk may include links to external websites for additional information. ClaimTalk does not control these websites and is not responsible for their content, privacy practices, or availability. Users access external websites at their own discretion.

10. Data protection

ClaimTalk is designed to minimise the collection of personal data. The website operates in accordance with the principles of the Data Protection Act 2018 and applicable UK data protection law. For further information, please refer to the Privacy Policy.

11. Jurisdiction

These Terms and Conditions are governed by the laws of England and Wales. Any disputes relating to the use of this website shall fall under the jurisdiction of the courts of England and Wales.

12. Changes to these terms

ClaimTalk may update these Terms and Conditions from time to time. The most current version will always be published on this page. Continued use of the website after changes are published constitutes acceptance of the updated Terms.

13. Contact

If you have any questions about these Terms and Conditions, you may contact ClaimTalk at: hello@claimtalk.co.uk

Last updated: March 2026.